Last Updated: February 13, 2026
We want you to be completely satisfied with your purchase from Nexcapco. If you are not happy with your order, we are here to help.
1. Return Eligibility
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return:
• The item must be unused, unworn, and in the same condition you received it.
• It must include all original packaging, tags, and proof of purchase.
• Returns without prior authorization will not be accepted.
2. How to Request a Return
To start a return, please contact our customer service team:
Email: contact@nexcapco.com
Phone: +1 (253) 283-0610
If your return is approved, we will:
• Provide return instructions.
• Share step-by-step return guidance.
Return Address:
Nexcapco
225 OLYMPIC PL APT A, Decatur Georgia 30030, United States
3. Return Cost
Damaged, Defective, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately upon delivery. We will evaluate the issue and offer a replacement, refund, or other appropriate solution at no cost to you.
Change of Mind
If you wish to return an item due to a change of mind, return shipping will be the responsibility of the customer.
4. Items Not Eligible for Return
We do not accept returns for:
• Hats or headwear missing original tags or packaging.
• Items showing signs of wear, use, odor, or damage not caused during shipping.
• Gift cards or promotional items (if applicable).
5. Exchanges
We do not offer direct exchanges. If you would like a different style, size, or color:
• Return the original item.
• Place a new order once your return is approved.
6. Refunds
Once your return is received and inspected:
• We will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 3–5 business days.
Note: Your bank or credit card provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
7. Contact Information
Business Name: Nexcapco
Address: 225 OLYMPIC PL APT A, Decatur Georgia 30030, United States
Email: contact@nexcapco.com
Phone: +1 (253) 283-0610
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
Response Time: Most inquiries are replied to within 24–48 business hours.