We’ve gathered answers to the most common questions about Nexcapco, our products, and our store policies.
1. What types of products do you sell?
We specialize in high-quality hats and headwear designed for comfort, durability, and everyday style. Our collection includes casual caps, statement headwear, and versatile designs suitable for different occasions.
2. Where do you ship?
We currently ship to addresses within the United States.
Estimated delivery typically takes 3–5 business days after your order is processed.
3. How much does shipping cost?
We offer free shipping on all orders within the United States. No additional shipping fees are charged at checkout.
4. How long does it take to process an order?
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Orders placed after 1:00 PM ET are processed the next business day.
5. Can I return an item if I change my mind?
Yes. We offer a 30-day return window from the delivery date, as long as the item is unused, unworn, in original condition, and includes all tags and packaging.
6. How do I start a return?
Simply contact our customer support team using the details below. Once your return is approved, we will provide return instructions.
Free return shipping is provided for defective or incorrect items. For change-of-mind returns, return shipping is the responsibility of the customer.
7. What payment methods do you accept?
We accept major credit and debit cards, digital wallets, and secure payment methods displayed at checkout.
8. How can I contact customer support?
You can reach us during business hours for any questions or support needs.
Business Name: Nexcapco
Address: 225 OLYMPIC PL APT A, Decatur Georgia 30030, United States
Email: contact@nexcapco.com
Phone: +1 (253) 283-0610
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
Response Time: Most inquiries are replied to within 24–48 business hours.